License Agreement

Last updated: July 20, 2026

This License Agreement ("Agreement") governs access to and use of the OpenCivic platform, software, and related services (collectively, the "Service") provided by OpenCivic ("we", "us", or "our"). By subscribing to, accessing, or using the Service, you (the "Customer") agree to the terms below. This Agreement complements our Terms of Service and Privacy Policy.

1. Grant of License

Subject to the terms of this Agreement and payment of any applicable subscription fees, we grant the Customer a non-exclusive, non-transferable, non-sublicensable license to access and use the Service for the Customer's own internal government and public-facing operations for the duration of the subscription term.

2. Scope of Use

The license covers use by the Customer's authorized staff and, where the Customer enables public-facing features, by residents and applicants of the Customer's jurisdiction. Each deployment is scoped to a single jurisdiction unless otherwise agreed in writing.

3. Restrictions

The Customer and its users agree not to:

• Copy, modify, or create derivative works of the Service or its underlying software
• Reverse-engineer, decompile, or attempt to extract the source code, models, or retrieval pipeline
• Resell, sublicense, rent, or otherwise make the Service available to third parties outside the licensed jurisdiction
• Scrape, harvest, or bulk-export data from the Service beyond normal operational use
• Remove or obscure any proprietary notices, or misrepresent automatically generated responses as official government determinations

4. Ownership & Intellectual Property

The Service — including its design, software, models, and answer architecture — is and remains the exclusive property of OpenCivic. No ownership rights transfer to the Customer under this Agreement; only the limited license described above is granted.

5. Customer Data

The Customer retains ownership of its data, including ordinance text, GIS layers, permit records, and any content submitted to the Service. We access this data solely to operate the Service for the Customer, on a read-only, least-privilege basis, and we do not sell it or use it to train public models. See our Privacy Policy for details.

6. Public Ordinance & Government Data

Public ordinance text and government data referenced by the Service remain in the public domain. Citations surfaced by the Service point back to the Customer's own authoritative sources.

7. Fees & Subscription

Access to the Service is provided under a per-jurisdiction subscription scoped to the Customer's size, as set out in the applicable order or agreement. The license granted here is contingent on the subscription remaining active.

8. Automated-assistance disclaimer & human authority

OpenCivic uses automated assistance to interpret planning and zoning codes. Automatically generated responses are informational only and do not constitute legal, zoning, or planning advice. The Service informs decisions — it never makes them. The Customer's staff and officials remain the final authority on every determination.

9. Warranty Disclaimer

The Service is provided "as-is" and "as-available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law.

10. Limitation of Liability

To the maximum extent permitted by law, OpenCivic shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from use of the Service, including reliance on automatically generated information.

11. Term & Termination

This license remains in effect for the subscription term. We may suspend or terminate the license for material breach of this Agreement or the Terms of Service. Upon termination, the Customer's right to access the Service ends, while the Customer's ownership of its own data is unaffected.

12. Changes to this Agreement

We may update this Agreement from time to time. Material changes will be communicated to subscribing jurisdictions, and continued use of the Service after changes take effect constitutes acceptance.

13. Contact

Questions about this License Agreement? Contact us at info@opencivic.net.